Thanks for shopping at LightUpUrBrand, a property of sunSTRATEGIC

If you are not entirely satisfied with your purchase, we're here to help.

Returns

In case merchant is not provided with funds from issuing bank or payment gateway, merchant is entitled to 100% money back from payment gateway. No returns on services rendered are allowed once merchant has received funds from payment gateway. All payments to merchant are full and final for services rendered.

Refunds

The only time a refund to your credit card (or original method of payment) is possible 100% if payment gateway or issuing bank linked to payment gateway does not released funds to merchant.

Non- Refundable/ Non- returnable Products / Services:

Certain Products / Services are non- returnable and Non Refundable : such products and services cannot be claimed under this refund / return policy. The only time a refund to your credit card (or original method of payment) is possible 100% if payment gateway or issuing bank linked to payment gateway does not released funds to merchant.

Credit Note

A credit note can be issued to client after merchant recieves payment from payment gateway which can be valid for upto 20 days. This is to be decided by merchant on case to case basis.

Contact Us

If you have any questions on how to return your item to us, contact us.
Email: info@sunstrategic.com